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#1
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![]() can anyone help, I cleaned up my sons laptop, but unfortunately must have done something wrong as can't seem to use the internet, the icon says that I am connected but when I try to connect to any site I get "unable to connect to internet" following the prompts I get an error message "ERR_PROXY_CONNECTION_FAILED any advice appreciated.
Also getting a caption:C:\Windows\system32\SecureAssist.dll Last edited by partypooper : 5th September 2014 at 01:47 PM. |
#2
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![]() Try unticking the use proxy option in browser options. Either that or it had a proxy file that you deleted and you need to recreate it or recover it.
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#3
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![]() Specifically try:
Go to settings > Advanced > Network > Click "Change Proxy Settings" In the dialog box, click "LAN Settings" button > Untick "Use a proxy server for your LAN" Also untick in IE. Open Internet Explorer by clicking the Start button ![]()
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#4
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![]() Thanks UB, I unticked the PROXY thingo, but no joy! also can't get into IE for some reason??
I'll follow your promts now but that might take me a while (limited Computer knowledge) I'll let you know. |
#5
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![]() UB got into IE following your instructions, the Proxy box was unticked. Looks like its worse than I thought as one of those captions has "Snapdo exe -Bad Image" which doesn't sound good and don't ask me he managed it but the D drive is full, and I mean FULL do you think its a lost cause?
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#6
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![]() If you have backups go do a restore.
If you don't then its hard without being at the computer. |
#7
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![]() Quote:
Apart from that as UB said it's hard to help to fix such a massive problem by remote. Local help? maybe Shaun, he is located in WA at least it's the same state? |
#8
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![]() Try,
http://www.pcthreat.com/***********...id-24962en.html woops, edited post, won't allow url. Google, How Remove ( name of virus ) Last edited by Puntz : 5th September 2014 at 07:20 PM. |
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