I have emailed them so many times in the past that they ignore my emails now.
It was about errors of scratching actual runners, mainly greyhounds and not updating their data. Both gallops and greys.

I had a phone conversation with someone that did not go well for either of us when he blurted out that it's a free service after all.
It only deteriorated after I remarked that a free service that don't work ain't worth the money we pay for.
Besides it's not free, we all pay for it one way or other.

Today I missed out on Warragul greys all of NZ and Newcastle gallops.
Seriously thinking of renewing my sub with a provider I thought never to do business with again.